The implementation process is divided into 4 key stages:
This involves the installation on server(s) and workstations subject to the number of users specified in the agreement, after ensuring that the hardware environment is fit for purpose. Installation covers the following:
A modular approach will be used in setting up the accounts and training personnel. This approach is preferred to the general set up approach because it will be specific to the needs of each department in the company. The process includes:
We provide regular training in batches (dependent on business requirements) in our offices or at client sites.
We believe that is imperative that every user understand their role vis-à-vis the software. As such we offer “hands-on” training for each user to enable us understand their needs and assist them to operate more effectively as a result.
Once the installation and setup has completed, our personnel will be available to monitor progress and provide assistance where necessary for an agreed period.